Sources told nbc bay area that the agency posted a letter at the bus. Then, the driver pulled out of the bus lane into the next lane and remained there for the duration of the red traffic light until it turned green. Complaint letter to the general manager, transport authority. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. Text the 5digit bus stop number on your bus stop sign to 52020 for realtime route updates. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. Mta cracks down on bus driver violations, but some slip through the cracks bus accidents on the streets of new york spiked in june of this year.
How to file a complaint against the mta whats wrong with l. Routes to the thebus customer service office at thebus kalihi facility. First he barked no at me, then when i asked why not, since many other bus drivers have tu. We provide numerous ways to reach us and provide feedback on our work. Extremely rude bus driver on march 14, 2014 at about 4. Select service, subways, buses, long island rail road, metronorth railroad, paratransit accessaride, bridges and tunnels. Provide information on our honolulu commuter choice program and other special bus pass purchase programs for businesses rules and regulations. It all happened at the bus stop on fulton street at. If you want to book a mobilitylink reservation, call 4107648181 and press 1. Bus riders have load of complaints about drivers south. As transit workers get sick, unions mull shutdowns citylab. Inspector general tagliafierro announces guilty plea of. Get updates on the latest service adjustments and what we are doing to flatten the curve at metro.
For most new yorkers, a lastminute change of plans just means walking to the nearest subway or bus stop, or hailing a cab. Title vi policy and complaint procedures mta subway, bus. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure. Sample complaint letter format of bus driver to management. After a bus driver was beaten and knocked unconscious while behind the wheel, officials with king county metro transit are exploring whether to enclose drivers behind plexiglas barriers.
Submit a paper comment form, which are available inside all metrorail stations. Bus time is also available via mobile web or smstext message. The life of a transit worker was never easy in the united states. Jason hargrove, a bus driver from detroit, who complained about a woman coughing on the bus he was operating, has died from the covid19 coronavirus. If you have a taxi access ii question or complaint, call mjm innovations at 4106642030. This bus driver has be constantly rude to passengers and shuts the bus door in front of passengers faces when they are. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race, color or national origin. Complaint letter against the irregularity in bus service in the city.
Remember your 6digit stopcode from the popups or find it on a bus stop pole box share this link and tell others about bus time. Metro considers plexiglas barriers to protect drivers. How to complain effectively mtanew york city transit. Send a copy of your letter to mta nyc transit president and to the straphangers campaign, 9 murray street, new york, ny 7. People are talking about a strike, one bus driver said. Maybe the disabled person has been waiting ages for a bus since there are more buggy users then wheelchairs users i have been there with a friend and 8 buses went by saying there is a bus a couple mins behind aka 10 mins each so she could of been waiting ages to be able to get on a bus. To my dismay, many of them have not submitted their complaints to mta new york city transit. Nov 01, 2018 you should report a bus safety issue you observe as soon as possible, but at least within 60 days. Complaints that get results nypirg straphangers campaign. To speak with an customer service representative, call 619. Please include the number of the bus or the driver s badge number. Mta fails in attempt to dismiss portion of bus driver s discrimination lawsuit. Bridges and tunnels details about tolls, rules and regulations, and service notices. More than 2,000 mta workers make harassment complaints against.
Such format can be used by drivers who wanted to file their continue reading complaint. At least 41 transit workers have died, and more than 6,000 more have fallen sick or selfquarantined. Students are usually deemed as highly energetic and their energies sometimes creates a lot of aches for the drivers to which they are the passengers. Customers have several options by which to submit complaints to metro. During nonbusiness hours you may leave a recorded message. System modernization the projects shaping the future of the mta. We welcome your suggestions, questions, compliments or complaints at any time. A readers blistering article about city bus service got the agencys attention, though still no promised oped. Stressaride aar users face challenges before even boarding their rides.
For citylink, locallink, metro subwaylink, light raillink, marc train and commuter bus. According to a daily news article, accidents in 20 were up 10 percent from january to july over the same period last year. If you have not received a response from the agency regarding your complaint within 30 days. My understanding is that one may ask to get off on a corner other than a bus stop after 10 pm as long a. Your feedback will be submitted directly to the folks who can resolve your problem. Complaints are commonly found everywhere whether its the home or the office environment. This is unacceptable since we are dealing with a coronavirus outbreak and he has us dying on the bus. Arrange bus facility tours for schools and community groups. The cities of fargo, nd and moorhead, mn operate matbus and provide access to all its programs, services and benefits in compliance with title vi of the civil rights act of 1964 without regard to race, color national origin, sex 23 u. At 14th street and 6th avenue i asked the bus driver to let me off at 14th street and 5th avenue since it was 11.
Further correspondence and feedback to the customer is determined based on issue type, severity, and customer request s. Did it involve your driver, another customer, aar staff, the vehicle, subscription service, or something else. If you have a comment, compliment or complaint, we want to hear about it. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. Hands down the best way to let the mta know that something is wrong is to tweet at them on twitter. Sample complaint letter to the general manager, transport authority, about rude and irresponsible behavior of the drivers and the conductors. Our customer selfservice page provides a list of mta. Remember, your complaint can trigger positive steps to solve a service problem. There is this one mta bus driver on the sim30 today 31120 bus number 2433, at approximately 7. Ac transit bus driver tests positive for covid19 nbc. The mcc van travels to senior, community and veteran centers, high schools and to special events to provide a variety of transit services such as intake of reduced fare applications. Refresh this page after you have enabled javascript. The cell phone video shows a woman with her kids after a dispute between her and the driver of the mta bus. How to complain effectively by eunice poku, outreach and public information coordinator.
Mta bus riders react to news, on mar 25, of a driver tested positive for the covid19 virus causing the closure of the eastern division depot for deep cleaning. Kate raddatz shows how metro transit s new safety feature for drivers works and if the drivers think its enough 2. For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. Use our online reporting system to report a problem, offer a commendation, get help, or make a suggestion. That bus driver, hiding behind the one mask he was given by the department, said at least 100 drivers were considering a strike over. Free seasonal trolley service around downtown flint.
Mta bus company, chief eeo officer, 2 broadway, room d30. Send a copy of your letter to mta nyc transit president and to the. Subway worker assaults are up this year, while a decline in attacks on bus drivers have pushed overall transit worker assaults down 18%, from. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible complaints will be resolved on the first contact. The motor carrier company that employs a bus driver must file an application for qualification on behalf of the prospective bus driver with the new york state department of motor. Mdot mta reopens eastern bus division with health officials clearance for immediate release. To view this site, you need javascript enabled in your browser. Metros goal is to resolve all complaints within five. Transparency information about leadership, performance, budgets, and more. County mass transit bus passengers have a load of complaints about the drivers who take them on 33 million rides a year, recently released transit logs show. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that.
Mta exploring pilot to install plexiglass to separate bus drivers from passengers. Metro transit testing barriers to protect bus drivers. An ac transit driver has tested positive for coronavirus, whats believed to be the first confirmed case for the agency. Customer feedback san diego metropolitan transit system.
For information about nyc transit title vi complaint procedures andor to obtain an nyc transit title vi complaint form click here. Comment on metro transit service give us your suggestions and comments. Mta exploring pilot to install plexiglass to separate bus. Service related complaints can be registered directly with the agency involved via their website or by calling 511. Complaint letter of bus driver to management documentshub. Mta flint mass transportation authority in flint mi. Write about your complaint to mta new york city transit, paratransit division, customer relations, livingston street, brooklyn, ny, 11201. Citylink, locallink and express buslink to resume service tomorrow baltimore, md march 26, 2020 the maryland department of transportation maryland transit.
An mta bus driver was busted for allegedly being drunk behind the wheel as he drove erratically, with passengers, in brooklyn over the weekend and smashed into three parked cars, according to a. Nov 18, 2016 the bus is no longer in servic our goal at the mta the agency tells us in a statement is to provide safe, efficient, reliable transit with world class customer service despite best efforts, issues. Some customers who attend our outreach events tell me about unfortunate incidents involving aar. The woman stopped driving after a man spit on her and threatened her, but she wasnt supposed. Metro is in close communications with health officials about covid19. A passenger boards an mta bus via the rear door, a. Aug 26, 2014 a new york city bus driver has been arrested in connection with a scam involving workers compensation. Bus drivers must possess a commercial driver s license cdl, with a passenger p endorsement certain school bus drivers also need a school bus s endorsement.
If you want to report an emergency to the mta, dial 911. How do i file a servicerelated complaint concerning an mta agency. Anyone who lives, visits or works in san francisco is a customer of the sfmta, and we work hard to serve our customers. Mta bus driver in baltimore diagnosed with coronavirus. To enable the livelihoods of other essential workers, thousands of bus drivers. Where can i file a claim for personal injury or property damage occurring on mta property or involving an mta bus or train. Aug 21, 2018 people forget that accessaride is part of the mta, and when it comes to accessibility, its not just the elevators. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion.